F A Q s

Where does the wood in your pieces come from?
Most of our driftwood comes from our own personal travels in Northern California. Our Colorado pine beetle pieces are also hand collected by us. We design and create all of our work in Colorado.

What type of beads do you use?
Unless otherwise noted, we use natural, semi-precious stones.

Do the pieces have special meaning?
Yes! We feel the end-wearer will be drawn to the special piece that is meant for them. A list of wood and stone meanings can be downloaded, here.

Is the piece I am buying unique?
Yes! We do not mass produce our wearable art. While you may see a similar design repeated, each piece of wood is unique with its own characteristics. We carefully hand drill all the wood ourselves.

How do I put on a wrap bracelet?
A picture is worth a thousand words, see our tutorial here!

How do I care for my Elle Jay jewelry?
Our pieces are delicate and should NOT be worn while sleeping, in the shower or during activities like exercising or gardening. To prevent tangling, especially with the wrap bracelets, pieces should be hung by a hook or laid flat with the leather long.

Do you do custom work?
Yes, we love to work with our customers directly! We would be happy to work with you on a custom design. We'll even transform a special piece of driftwood you already own. Custom orders are subject to an additional charge. Please contact us here.

Do you make men's jewelry?
Yes, we do have a unisex pieces and are always happy to take custom requests. Please contact us here.

Do you accept international orders?
Yes, we do accept international orders. There will be additional shipping charges that vary based on your location.

What is your return policy?
If you are not happy with your purchase you are welcome to return it for an exchange or refund excluding shipping fees. We request that the returned item is in new condition and returned within 14 days of purchase. We also ask that you return the item in a similar box to protect the piece in the mail.

What is your repair policy?
We offer a lifetime warranty on all our jewelry pieces! If there is damage to a piece we will be happy to repair it!

 

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